The Greenlumeveraht brand is operated by Greenlumeveraht GmbH, Engesserstraße 4, 79108 Freiburg im Breisgau, Deutschland. All seller details, including contact info and registration numbers, can be found in our legal notice and in your order confirmation. Please note that returns must only be sent to the dedicated return address provided upon request; please do not send items to any other address on your own.

Orders require a minimum age of 18 years. Our product catalog and website are intended for individual consumers for personal use, unless expressly agreed otherwise in writing. If details remain unclear, a product is out of stock or misuse is suspected, we reserve the right to decline, reduce or cancel orders; any payments will be promptly refunded.

All prices are stated in EUR. Applicable shipping costs are shown clearly in the checkout area before you complete your purchase. If an obvious pricing error occurs, we may correct it prior to dispatch; you can then confirm the order at the actual price or cancel it at no cost.

3.1 VAT and customs duties

If delivery is to Germany, statutory VAT is already included in the price where required. For shipments outside of Germany, local customs duties, fees, and destination country taxes may apply, which are your responsibility. If you refuse delivery during customs clearance, we will treat the parcel as a return and deduct the incurred postage costs from the refund amount.

Cash on delivery, Bank transfer are available as payment methods. We do not store or collect any bank or credit card details on our website.

4.1 Order placement and acceptance

By completing the checkout, you place a binding order. You will then receive a confirmation email with your reference number; the contract becomes binding the moment the goods are dispatched and you receive the shipping notification. Up to this point, we remain free to decline an order and fully refund any money already transferred.

4.2 Failed or incomplete payments

If a payment could not be processed or an amount is missing, the goods will not be shipped. If you selected cash on delivery and do not accept or collect the shipment, the package will be returned to us and the order will be cancelled.

Data required for your order, for responding to messages, or for the secure operation of the shop is collected strictly in accordance with our Privacy Policy. Details about cookies and similar tools can be found in our Cookie Policy. These provisions form an integral part of these terms.

Please use each product exactly as explained in the description, on the packaging, and in the accompanying instructions. Keep hearing aids and care products out of reach of children, unless they are specifically designed for them. Our images show the actual goods; as screens display colors slightly differently, minor variations in shade do not constitute a defect.

6.1 Storage, expiry and disposal

Please pay attention to the storage instructions on the box. If a best-before date or expiry date is printed, please do not use the item after it has expired. Dispose of used parts and packaging in an environmentally sound manner in accordance with local regulations.

What you read on this website does not replace a medical or other professional consultation. Our descriptions provide information on features and handling, but do not contain any support promises or medical claims. If you are pregnant, breastfeeding, have pre-existing conditions, or are undergoing daily routine, please consult healthcare professionals beforehand if in doubt.

Promotional discounts are valid during the specified promotional period and, unless stated otherwise, cannot be combined with other offers. Please enter voucher codes directly during the checkout process, as we cannot apply them retroactively. If you return an order, any included free items must also be returned in the package.

Available shipping methods, delivery times, and costs can be found on our shipping and delivery overview page. Timeframes are estimates in working days from the moment of handover to the courier service and are not guaranteed deadlines. If your order includes multiple items, they may arrive in separate shipments.

We remain responsible until the parcel is received at your specified address by you or an authorized person; thereafter, the risk of damage or loss passes to you. If the packaging shows obvious transport damage, please send corresponding photos to [email protected] within 48 hours. Please verify your address details carefully when placing your order: if a shipment is returned due to an incorrect address or non-collection, we will deduct the postage costs incurred from the refund amount.

You may return items to us within 45 days of receipt in accordance with the guidelines on our returns and refunds page. Please request a return authorization number in advance and use only the address we provide. We will refund the purchase price paid for the product; outward postage costs are only credited if the return is due to an error on our part or a defect. Statutory cancellation rights in your place of residence remain unaffected.

Our items match the shop descriptions and arrive free of defects. Statutory warranty claims pursuant to the provisions of the German Civil Code (BGB) apply to all delivered items. The statutory warranty period is 24 months from the transfer of risk for new devices. If an item becomes unusable due to a defect during the statutory warranty period in your country, we will, upon inspection, arrange for repair, replacement, or a refund at our discretion. Standard wear and tear, improper handling, or accidental damage after delivery are excluded from this provision.

It is not permitted to misuse this online shop for fake purchases, disrupt technical operations, scrape third-party data, or distribute offensive, unlawful, or deceptive content. If these principles are violated, we may block access to the website.

All text, images, trademarks, and code on this website belong to Greenlumeveraht GmbH or its respective partners. You are welcome to view or print content for personal use; any further copying, distribution, or commercial use requires our prior written consent.

External links may point to other websites outside our control. We cannot accept responsibility for their content, privacy policies, or availability. The inclusion of a link does not imply endorsement of those websites.

Reviews on this website come from individuals who have actually ordered our products; they reflect personal impressions and may not apply directly to everyone. If you send us a review, photos, or feedback, we may display this information on the site free of charge using only your first name. We will remove posts upon request, and inappropriate content or third-party data will not be published in the first place.

We provide this website on an as-is basis. We take great care to maintain all information, but cannot guarantee completely uninterrupted or error-free operation. Your statutory rights regarding the products themselves remain unaffected.

Greenlumeveraht GmbH is liable without limitation for intent and gross negligence. In the case of slight negligence, liability is limited to foreseeable, contract-typical damage, but at most to the total value of the affected order or an amount of €100.00. We are fully liable for damages to life, body, or health, as well as in cases of willful intent or gross negligence, and in any areas where the law prohibits limitations of liability. In all other circumstances, our liability is limited to typical, foreseeable damages.

To the extent permitted by law, you indemnify us against all third-party claims arising from your breach of these terms or from your provision of inaccurate content to us.

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), without prejudice to mandatory consumer protection regulations at the buyer's place of residence within the EU. If we are unable to resolve a matter directly, legal action may be brought before the courts at the seller's registered seat. As a consumer, you may of course also bring legal proceedings or be sued in the courts of your habitual residence. Mandatory consumer protection rights of your home country remain fully unaffected.

We send order status updates, invoices, shipping notifications, and notices regarding contract terms to the email address you provided during purchase. Please monitor this inbox and check your spam folder if necessary, as any message sent to this address is deemed properly delivered.

If the business changes ownership, we may transfer the rights and obligations under this agreement, provided your contractual position is safeguarded. Any assignment of your own rights to third parties requires our prior written consent.

If we choose not to enforce a specific clause of these terms in an individual case, this does not constitute a waiver of our right to enforce it in the future.

If any provision of this agreement becomes invalid, the remaining sections remain unaffected. The invalid clause will be replaced by a legally sound provision that comes closest to the originally intended economic purpose.

We reserve the right to suspend a customer account or decline future purchases if these terms are violated. Deliveries already dispatched are naturally excluded from this.

Together with the mentioned policies and your order confirmation, these terms constitute the entire contract for your purchase with us. If versions in multiple languages exist, the text in the language of the web shop where the purchase was made shall prevail.

If you have questions regarding these terms: write to [email protected], call +49 761 22028397, or use our online contact form. Postal address: Engesserstraße 4, 79108 Freiburg im Breisgau, Deutschland.

Merchant

Greenlumeveraht GmbH

Registered address

Engesserstraße 4, 79108 Freiburg im Breisgau, Deutschland

Email

[email protected]

Phone

+49 761 22028397