If we receive your order from Monday to Friday before 15:30, the shipment goes out on the same day. Orders received later, as well as purchases on weekends or public holidays, are handed over on the following business day. Immediately after ordering, you will receive a confirmation email with the order number, followed by a tracking number once the package is on its way.

• Simply use the direct link in the shipping update sent to you via email or SMS.
• Alternatively, go to our tracking page and enter your personal order number into the search field.
• The tracking status updates with the first scan at the parcel hub, which usually takes place within 24 hours of dispatch.
• Every step on the way to your door is logged by the delivery carrier.

Our delivery times are calculated in business days from package dispatch and serve as reliable estimates without a fixed date guarantee. Rural or remote areas may take an extra 1-2 days.

If your cart reaches at least €75, we deliver free of charge within Germany; for smaller parcels we charge €4.90. The exact shipping cost for your address appears directly at checkout before you confirm your order.

If your order ships outside of Germany, we display the transport costs and delivery time at checkout. Customs duties or local import fees are determined by the destination country and must be covered by the recipient. If an order is refused at customs, we process the shipment as a standard return.

6.1 Damaged

Please inspect your delivery briefly upon arrival. If the box or hearing aid shows visible damage, take photos and email them to [email protected] within 48 hours. We will arrange a free replacement or issue a full refund. You only need to return the damaged item if we specifically request it.

6.2 Lost

If tracking shows no movement for 5 business days, please let us know along with your order number. We will check with the carrier and, at your request, ship a replacement or refund the full amount within 10 business days of your notice.

6.3 Parcel marked as delivered but cannot be found

Please check with your neighbors, in your building hallway, or at the nearest pickup location. If the package cannot be found, email us within 3 days of the delivery notice. We will immediately start an investigation with the carrier and keep you informed of any updates.

You can reach us at [email protected] or by phone at +49 761 22028397 during our service hours (Mon-Thu 07:45 - 15:45, Fri 07:45 - 14:15, Sat 09:00 - 14:30, break 12:45 - 13:15). You will hear from us no later than the next business day.

Merchant

Greenlumeveraht GmbH

Registered address

Engesserstraße 4, 79108 Freiburg im Breisgau, Deutschland

Email

[email protected]

Phone

+49 761 22028397