This notice applies to the website greenlumeveraht.shop, all order processes via this channel, and any communication with our team. We are not liable for third-party websites to which we link; their own policies apply.

The responsible entity is Greenlumeveraht GmbH, Engesserstraße 4, 79108 Freiburg im Breisgau, Deutschland. For any questions regarding your privacy, feel free to email [email protected] or call us at +49 761 22028397.

Merchant

Greenlumeveraht GmbH

Registered address

Engesserstraße 4, 79108 Freiburg im Breisgau, Deutschland

Email

[email protected]

Phone

+49 761 22028397

We only ever collect the details that are genuinely necessary for the respective task in your hearing care.

3.1 Information you provide directly

Your name, delivery address, email address, and phone number at checkout, as well as the text of your inquiry or customer review. We store this for the entire process and statutory retention periods. We retain correspondence for up to 3 years after the last exchange.

3.2 Payment and transaction data

Transaction number, selected hearing support items, invoice totals, payment method, and dispatch progress. You never enter bank or card details on our shop. Retention complies with tax regulations.

3.3 Automatically collected information

Your IP address, device and browser information, page visits, referral sources, and visit time. Our web server and the files specified in the cookie details record these items: for 30 days in log files and up to 14 months in aggregated statistics.

3.4 Marketing and advertising data

The promotional link or advertisement through which you found our care products serves solely to attribute this contact to the respective channel. We keep this information for up to 90 days.

3.5 Updates from our partners

This includes the current shipment status from the carrier and the payment authorization from the billing provider for your purchase.

3.6 Children

Our store is not directed at individuals under 18 years of age. We do not knowingly collect any data from minors. Parents or guardians should contact [email protected] directly to remove such data.

First and last name, delivery location, email address, and a phone number are strictly required to deliver parcels and resolve any queries. Without these core details, no order can be shipped. Everything else you share is at your own discretion.

• To prepare, dispatch, and invoice your hearing aids, as well as to process returns or refunds.
• To answer your questions and keep you updated on your parcel delivery status via SMS or email.
• To protect website security, prevent abuse, and visibly improve our online presence.
• To send you product updates only when you explicitly request them. You can unsubscribe in any single email.
• To comply with legal obligations, such as statutory retention periods for tax records.

We never sell your data under any circumstances. Sharing only occurs with selected partner companies that work strictly according to our instructions.

6.1 Payment processing

The relevant payment service provider receives only the details needed to process the payment correctly.

6.2 Shipping and fulfilment partners

The delivery company receives your name, address and phone number so the parcel arrives easily at your front door.

6.3 Service providers

Our hosting partners, mailing services and customer support tools handle information strictly according to our exact instructions.

6.4 Advertising and analytics partners

Analytics and advertising cookies forward usage data to the specified platforms after your consent, as outlined in the policies.

6.5 Legal and regulatory disclosures

If there is a legal obligation or a need to protect legitimate claims arising from a purchase, we share the necessary data with the appropriate authorities.

6.6 Business transfers

If the company changes ownership or merges, the legal successor will take over the data records under the same security standards.

Some service providers process data outside Germany. We use adequacy decisions or standard contractual clauses to ensure your privacy remains just as protected.

Under the General Data Protection Regulation (GDPR), you have the following rights: data subject rights under Articles 15-22 GDPR.

8.1 Access, rectification, erasure requests and data portability

You may request information about stored data, correct errors, ask for erasure, obtain details in a readable format or restrict processing. You can also withdraw granted consent at any time, which does not affect the processing carried out up to that point.

8.2 Marketing choices

If you no longer wish to receive our newsletter, simply use the unsubscribe link at the bottom of the email. Cookie settings can be readjusted at any time via our banner.

8.3 Exercising your rights

Simply reach out to [email protected]. After a quick identity check, you will receive our reply within 30 days. You also have the right to lodge a complaint with the supervisory authority in Germany.

We protect our shop with HTTPS encryption. All order data rests on secure servers and is accessible only to the team members handling your order. Payment details such as card numbers are never recorded on our systems.

Order and billing records remain on file for the duration required by law and are deleted thereafter. We keep customer inquiries for up to 3 years after the last contact. Server logs are removed after 30 days, analytics data after up to 14 months. Marketing consents remain valid until withdrawn.

If links lead to external websites, social networks or payment services, their own policies apply. We bear no responsibility for how your data is handled on those sites.

We update this policy whenever workflows or legal requirements change. The version published here, bearing the date stated above, is always authoritative.